Effective Date: 26/09/24

1.Introduction

InsertFrame ("we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and the FramerForms plugin (collectively, the "Services").

2. Information We Collect

We collect information you provide when using our Services, including:

• Personal details

• Contact information

• Payment information

• Any other information you provide through our Services, including the FramerForms plugin

2.2 Information Collected Automatically

We may automatically collect certain non-personal information, including:

• Usage data (e.g., pages visited, features used)

• Device information (e.g., IP address, browser type, operating system)

• Location data

• Preferences and analytics

2.3 Information Collected Through FramerForms

When you use our FramerForms plugin, which is hosted on Framer.com, will not collect the information you submit through the forms created with the plugin but will track the places forms are used.

2.4 Information Collected Through PostHog

We use PostHog, a third-party analytics service, to collect and process data about your use of our Services. This may include:

• Usage data

• Device information

• IP address

• Location data

3. How We Use Your Information

We use the collected information to:

• Deliver and improve our Services

• Personalise user experience

• Process transactions

• Communicate with users

• Analyse trends and usage patterns

• Detect, investigate, and prevent fraudulent transactions and other illegal activities

• Protect our rights and the rights of our users

4. Sharing Your Information

Your information is not shared with third parties without your explicit consent, except:

• With Framer, as necessary for the operation of the FramerForms plugin

• With PostHog, for analytics purposes

• With service providers who need access to such information to carry out work on our behalf

• As required by law or to protect our rights or the rights of others

5. Data Security

We implement security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, analyse trends, and administer the website. Users can control cookie preferences through browser settings.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Users are encouraged to review the privacy policies of external sites.

8. Your Rights

Under the APPs, you have the right to:

• Access personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your personal information

• Object to the processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Data Retention and International Transfers

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Your information may be transferred to and processed in countries other than Australia. By using our Services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Users will be notified of significant changes, and the updated policy will be effective upon posting.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at account@insertframe.io.