Legal documentation
We strive to provide timely and effective support for our users. If you encounter any issues or need assistance, please review the information below to ensure a smooth support experience.
General
We are a small team based in Melbourne, Australia. Therefore, this means we cannot provide live chat or instant support.
We work Monday to Friday, between the hours of 9am-5pm AEDT. We do not offer weekend or after-hours support, therefore you may not receive a reply for a few days if submitting a request over a weekend.
We aim to respond to all support inquiries within 48 hours.
Contact us
The best and most efficient way to contact us is through our Intercom system. You will see this pop up when you first visit our websites at the bottom right of your screen.
Once you have submitted a ticket, please do not send multiple messages for the same topic or issue. This leads to a lack of conversation history on our end, and may take longer to locate your initial message.
You will receive replies via the email address you input when opening a support ticket.
Refunds
Please ensure you have read each refund policy for the associated product carefully before requesting a refund. We do not provide refunds for change of mind for Frameship, Superfields, FramerForms, VideoFrame or Noteframe. If you are experiencing a technical issue with one of our products, please detail this in your submitted ticket.
Self-Help Resources
Before reaching out, you may find an answer in our:
FAQs on each product site
