Refund Policy for FramerForms Pro Use
Effective 12/01/24
At Insert Frame, we want to make sure you're completely satisfied with our product and have a great experience. We understand that sometimes situations may arise where you may need a refund. We kindly ask you to take a moment to review our refund policy below.
1. Eligibility for Refund:
Refunds are applicable within 10 days from the date of purchase.
To be eligible, the user must demonstrate a genuine issue with the functionality of the Pro program.
2. Conditions for Refund:
Refunds will be considered if technical issues or failures preventing access to essential features of the program persist beyond a reasonable period, not exceeding 10 days.
Refunds will not be granted for change of mind or misuse of the program.
3. Requesting a Refund:
Users must contact our support team at help@insertframe.io within the eligible period to initiate a refund request.
A detailed explanation of the issue and any supporting documentation may be required.
4. Account Deactivation:
Upon approval of a refund, the user's account will be promptly deactivated.
Access to the program and associated services will cease.
5. Exclusions:
Refunds will not be provided for any add-on services, third-party integrations, or fees associated with the program, such as Zapier, Formspree or any other form collection tool.
6. Decision and Processing:
Refund requests will be reviewed by our team within 7 days from the date of request.
Approved refunds will be processed through the original payment method.
Refunds may take up to 10-15 days to show in your account.
7. Policy Changes:
We reserve the right to modify this refund policy at any time. Changes will be effective immediately.
By Purchasing Framerforms, you agree to adhere to this refund policy. If you have any questions or concerns, please contact our support team.