Effective 28/02/2024

At Insert Frame, we strive to ensure your satisfaction with our product and provide an exceptional experience. However, we understand that circumstances may arise where a refund is necessary. Please take a moment to review our refund policy below.

Eligibility for Refund:

Refunds are applicable within 10 days from the date of purchase. To be eligible, the user must encounter genuine issues with the functionality of the Superfields Product.

Conditions for Refund:

Refunds will be considered if technical issues or failures persist beyond a reasonable period, not exceeding 10 days, preventing access to essential features of the Product.

Refunds will not be granted for changes of mind or misuse of the Product.

Requesting a Refund:

Users must contact our support team at help@insertframe.io within the eligible period to initiate a refund request.

A detailed explanation of the issue and any supporting documentation may be required.

Account Deactivation:

Upon approval of a refund, the user's access to Superfields will be promptly deactivated.

Access to the product and associated services will cease.

Exclusions:

Refunds will not be provided for any additional services, third-party integrations, or fees associated with the Product, such as hosting fees.

Decision and Processing:

Refund requests will be reviewed by our team within 7 days from the date of request. Approved refunds will be processed through the original payment method.

Refunds may take up to 10-15 days to reflect in your account.

Policy Changes:

We reserve the right to modify this refund policy at any time. Changes will be effective immediately.

By purchasing Superfields, you agree to adhere to this refund policy. If you have any questions or concerns, please contact our support team at help@insertframe.io