Effective Date: 02/06/2025

These Terms of Service apply to your use of the Thenty platform and services. Thenty ("we," "our," or "us") provides software-as-a-service (SaaS) tools for authentication and membership management, including integration

Definitions

• Service: The Thenty platform and its related tools and features.

• User, you, or your: Anyone who accesses or uses the Service.

• Subscription: A paid plan for continued access to the Service, which may be billed monthly or annually.

• Auto Invite Users: A feature that automatically adds members to an account or workspace.

Acceptance of Terms

By accessing or using our service, you agree to comply with these Terms of Service. If you do not agree with any part of the terms, you may not use our service.

User Responsibilities

Users are responsible for maintaining the confidentiality of account information, including passwords. Users must use the service in compliance with applicable laws and not engage in prohibited activities.

If users choose to enable the Auto Invite Users feature, they are solely responsible for covering any associated costs or licensing for those users. By opting into this feature, users agree to include appropriate terms in their own policies and are liable for managing invited users within their organisation.

Prohibited Activities

Users may not engage in activities that violate laws, infringe on intellectual property rights, or harm the integrity of our service. Prohibited activities include but are not limited to unauthorized access, data scraping, and distribution of malicious software.

GDPR Compliance

Thenty is committed to protecting your data and ensuring compliance with GDPR regulations:

• Data Localisation: Thenty creates your data in the closest region to you. European data stays in Europe.

• Cookie Banners: We have added a cookie banner to our site to inform visitors about data collection practices. It is crucial that customers ensure their sites comply with local regulations when using our membership service.

• User Responsibility: When using the Thenty software, it is the user's responsibility to add cookie banners to their sites and ensure their own GDPR compliance.

Subscriptions

• Auto Proration: If you exceed a threshold, your plan will automatically prorate to accommodate the overage. For example, if you select the Lite plan and exceed the 100-user limit, the plan will automatically upgrade. It will remain upgraded until your usage falls below the threshold again.

• No Auto Downgrade: Plans will not automatically downgrade. When you choose a plan, you are selecting a minimum quantity, which affects your application fee pricing. For instance, if you are on the Scale plan with fewer than 5,000 members, the plan will remain active to retain the discounted application fee.

• Auto Billing for Extra Applications: Additional applications added to your account will be billed automatically. Charges are $29/month or $288/year, depending on whether you're on a monthly or annual plan.

• Cancellation: Upon cancellation of your subscription, we reserve the right to remove your applications and associated members at any time.

Refund Policy

To be considered for a refund, you must contact our support team at account@insertframe.io.

Termination

We reserve the right to suspend or terminate user accounts for violations of these terms or for any reason at our discretion.

Limitation of Liability

Our service is provided "as is." We disclaim all warranties, and we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our service.

Compliance with Australian Consumer Law (ACL)

These Terms of Service align with the Australian Consumer Law (ACL) and respect consumer guarantees outlined in the ACL.

Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes will be resolved in accordance with the laws of Australia.

Contact Information

For questions or concerns about our Privacy Policy or Terms of Service, please contact us at account@insertframe.io.