At Insertframe, we strive to ensure our customers are fully satisfied with their purchases. However, we understand that sometimes things may not work out as expected. Please review our refund policy below:

Eligibility for Refunds:

• Refunds are available within 10 days of your purchase.

• To qualify for a refund, you must demonstrate that VideoFrame did not perform as advertised or that you were unable to use the product due to technical issues.

How to Request a Refund:

• If you believe you are eligible for a refund, please contact our support team at help@insertframe.io with your order details and the reason for your refund request.

• Our team will review your request and get back to you within 3 business days.

Account Deactivation:

Upon approval of a refund, the user's access to VideoFrame will be promptly deactivated. Access to the product and associated services will cease.

Refund Process:

• If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days.

• Please note that processing times may vary depending on your payment provider.

Non-Refundable Situations:

• Refunds will not be issued for dissatisfaction due to reasons such as lack of features not advertised or not understanding the product's functionality.

• We also do not offer refunds for promotional or discounted items.

For any further questions regarding our refund policy, feel free to reach out to us at help@insertframe.io.

We’re here to help!